Service & Support – Your Trusted Partner from Inquiry to After-Sales
At Shandong Gaoju New Material Co., Ltd., we believe exceptional service is just as important as exceptional products. From your first inquiry to long-term after-sales support, our dedicated team is here to ensure a seamless experience. With over a decade of expertise in fiber-reinforced composites and exports to 40+ countries, we are committed to your success at every stage.
Pre-Sales Service – Helping You Make the Right Choice
Product Consultation: Professional guidance to help you select the right hose or flexible tank based on your application, pressure, capacity, and environmental conditions
Customization Support: Tailored solutions for size, pressure rating, material, and style to meet your specific project requirements
Sample Service: Samples available for testing and validation prior to bulk orders
Quotation & Cost Analysis: Detailed quotes with transparent pricing, including product cost, packaging, and shipping options
After-Sales Service – Reliable Support You Can Count On
Technical Support: Professional engineering team available to assist with installation, operation, and troubleshooting
Product Warranty: Standard warranty coverage for manufacturing defects; extended options available upon request
Installation Guidance: Detailed manuals, video tutorials, and remote or on-site guidance for proper installation and use
Maintenance & Care: Recommendations on product storage, cleaning, and routine inspection to maximize service life
FAQ – Frequently Asked Questions
Find answers to common questions about our products and services.
Can you accept small quantities?
Yes, accept small quantity, fast delivery
Do you have pre-shipment inspection procedures?
Yes, we always test the products before delivery.
Can I take samples for testing?
Yes, samples can be sent for testing before bulk ordering.
When is the delivery time?
Inventory orders within 7-15 days, for oem and odm orders, the specific time depends on the actual situation.
What are the terms of payment?
Wire transfer or letter of credit, Western Union, Alipay, etc.
What is the minimum order quantity?
It depends on the product.
Can I have my own custom product?
Yes. oem and odm can be provided, including design, logo, packaging, etc.
Exporting Region
Global Sales Network
More than 20+years of industry experience，it sells in more than 60 countries
Our products are trusted in markets including Europe, America, South Korea, Australia, the Middle East, Africa, and Southeast Asia. We are committed to sincere cooperation and mutual benefit, looking forward to building long-term business partnerships with customers around the globe.
Shandong Gaoju New Material Co., Ltd. specializes in fiber-reinforced hoses and flexible tanks for fluid conveying and storage. ISO 9001, ISO 14001, and ISO 45001 certified, we serve industries including oil, mining, municipal, and agriculture worldwide.
Building 5, Qi Yue Hui Gu Intelligent Manufacturing Park, Weicheng District, Weifang City, Shandong Province
Let us help your business grow.
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